• Menu
Need help?

confidentiality

we protect your privacy

we protect your privacy

In keeping with its mission, OXAHOST strives to provide our customers with the best possible accommodation in the industry. Our desire to protect the personal information entrusted to us by our CLIENTS is part of this mission. This policy has been prepared to inform you of our practices regarding the collection, use and disclosure of information provided to OXAHOST. For the purpose of this policy, the term "CUSTOMER" is defined as a person who has subscribed to the OXAHOST SERVICES or any person in the process of subscribing to these SERVICES.

Our obligations apply to all officers, employees, employees, consultants and agents who provide services to or on behalf of OXAHOST in the provision of SERVICES to our CUSTOMERS.

If you have any questions, concerns or complaints about (i) access to your personal information or access of your customers to their personal data hosted by OXAHOST; (ii) how we collect, use, manage or disclose personal information; or (iii) this policy; please contact the Abuse Department at support@oxahost.tn, tel. : +216 31 31 04 04. (the "Designated Person" ).


What is the personal information collected by OXAHOST?

Personal information is information that relates to an identifiable individual or who can be identified with the exception of professional data.

OXAHOST collects the following information from its CLIENTS:

  • Contact information (names, addresses, emails, phone number);
  • Technical data (information about your computer, including your IP address, the type of operating system and browser you are using, and the location of the computer, the type of domain, your Internet service provider, the pages viewed on our site and the links you click, as well as other sites you have visited recently);
  • Information on purchases made;
  • Information on CUSTOMER satisfaction and their opinion on the SERVICES;
  • Data from social network profiles such as Facebook and Twitter if you follow OXAHOST through these social networks.

OXAHOST also collects personal information from customers of its CLIENTS who host these data at OXAHOST.


When does OXAHOST collect the personal information of its CLIENTS?

OXAHOST collects your personal information when you fill out the electronic order form for SERVICES through its website https://www.oxahost.com or when you or your customers use the SERVICES. OXAHOST also collects personal information when you contact it or through the forum available on its website.

OXAHOST also collects certain information during your visit on its website https://www.oxahost.com/ . By browsing the Internet, you will find a technology called "cookies", in French: "electronic cookies", which can provide you with specific information from a website while giving the operator or operator a website information about you. Session cookies are "bits" of information that disappear as soon as you exit the Internet browser or shut down your computer. Session cookies serve to improve web site browsing and gather aggregated statistical information. This site uses cookies of sessions, but only for the purpose of recording the information disseminated during the session.

We install persistent cookies to track and target the interests of our users to improve their experience using our site and our SERVICES.

Most Internet browsers are originally designed to accept cookies. If you do not want to accept cookies, you can program your browser to reject cookies or to notify you as soon as cookies are sent to you. You can also choose the "public computer" option on our website, after which all cookie tracking systems will be disabled.


For what purposes does OXAHOST collect personal information about its CLIENTS?

OXAHOST collects information provided in writing (including via electronic media) or verbally about its CLIENTS to provide and improve the SERVICES, which includes:

Contact information

Use :

  • For billing and delivery purposes and to allow us to communicate with the CUSTOMER regarding the measures to be taken to process the order.
  • To manage his relations with CLIENTS;
  • Enable affiliated organizations and preferred suppliers to offer CLIENTS products, services and information;
  • For prospecting and marketing purposes.

Financial information

Use :

  • If you purchase SERVICES through the OXAHOST website using a credit card, your credit card information is used solely to process your OXAHOST order for SERVICES.

Technical data

Use :

  • This information is for internal use only and in aggregate form, in order to better serve visitors to the OXAHOST website by helping us to:
    • Administer our sites
    • Diagnose any technical problem
    • Improve the content of the site
    • For statistical purposes

Information on purchases made;

Use :

  • For the purposes of marketing other services to its CLIENTS, inter alia through discounts to CUSTOMERS in proportion to the fees paid for the SERVICES at OXAHOST;

CUSTOMER satisfaction information and opinion about the SERVICES;

Use :

  • To provide a customer service

Social Network Profile Data

Use :

  • For the purposes of marketing other services to its CLIENTS, to communicate with CLIENTS and offer different discounts to customers.

When can OXAHOST disclose your personal information?

OXAHOST does not disclose any personal information without the consent of the individual concerned unless it is required by law.

OXAHOST entrusts the following information to its business partners enabling it to provide the SERVICES to its CLIENTS: the name, address, telephone number and email address of its CLIENTS. When OXAHOST entrusts personal information to its business partners, OXAHOST makes a contractual commitment to provide a comparable level of protection to the personal information that is being processed by these partners.

OXAHOST maintains relationships with an ad server company, but does not allow any ad server company to collect information about users of its website such as domain type, Internet Protocol address and information. provided by clicking.

Please note that there are circumstances that justify or authorize the disclosure of personal information or require OXAHOST to disclose such information without the consent of the individual. It can be:

  • Where the law or an order of a court, administrative body or other governmental tribunal so requires;
  • When OXAHOST has reasonable grounds to believe that it is necessary to protect the rights, privacy, security or property of a significant person or group;
  • When OXAHOST needs this information to sue at its disposal or to limit any damage claimed to OXAHOST; or
  • When this information is public.

In cases where OXAHOST is obligated or permitted to disclose information without the consent of the person concerned, it will not disclose any additional information to what the circumstances require.


Consent

Unless authorized by law, no personal information will be collected without the prior consent of the person concerned for the collection, use and disclosure of this information. OXAHOST will ask for your consent for each new proposed use of your personal data.

When a CLIENT agrees, his details will be used by OXAHOST only for the purposes set out in this policy. If the CUSTOMER refuses to give his consent or does not indicate whether he agrees or not, then OXAHOST will only use his contact information for the sole purpose of communicating with him and will not disclose this information to anyone.

If a CUSTOMER wants to withdraw his consent for OXAHOST to divulge the information concerning him to his business partners, the CLIENT must communicate his refusal to OXAHOST at the coordinates indicated above.


Accuracy and retention of personal information

OXAHOST ensures that any personal information provided by its CUSTOMERS and in its possession is accurate, current and as complete as necessary for the purposes for which OXAHOST uses this information. If OXAHOST discovers that the information is inaccurate, incomplete or out of date, it will review the personal information and, if necessary, ensure that third parties to whom the inaccurate information has been provided may also correct their records. Information about an ex-CLIENT is not corrected and as long as OXAHOST holds it, it can not guarantee its accuracy.

OXAHOST retains your personal information only for the duration necessary because of the reasons for their collection. This period may be extended after termination of the relationship between the CUSTOMER and OXAHOST, but will only last for the time required for OXAHOST to communicate with you or to gather sufficient information to resolve any issues that may arise at a later date. When OXAHOST no longer needs your personal information, it applies methods to destroy, delete, delete or convert this information in an anonymous form.

Currently, Tunisia and France are the main places where OXAHOST keeps this personal information.


Protection of personal information

OXAHOST is committed to maintaining an adequate level of physical, procedural, and technical security in its offices and information warehousing spaces to prevent unauthorized access, disclosure, duplication, and misuse. or change the personal information of CLIENTS. This principle also applies to how OXAHOST disposes of or destroys this personal information.

OXAHOST further protects this personal information by restricting access to only those employees who, in the opinion of OXAHOST management, need to know this information in order to provide OXAHOST products, services and information.

If an employee of OXAHOST misuses this personal information, this act will be classified as a serious offense and may be subject to a disciplinary sanction that may lead to the dismissal of the employee. If an individual or organization misuses such personal information - provided for the purpose of providing services to or on behalf of OXAHOST - that act will be deemed a serious offense and may be subject to action to go to the end of any agreement between OXAHOST and the person or organization at fault.

We regularly review our procedures and security measures to ensure they remain effective and adequate.


Access to your personal information

OXAHOST authorizes access to the personal information it holds about a CUSTOMER and strives to provide the information in question within a reasonable time, specifically within 30 days of the request. Access costs can not be prohibitive, and access can not result in the disclosure of personal information of other parties, or information otherwise protected by law. When OXAHOST determines that such information will not or can not be disclosed, it will give the person making the request the reasons justifying such refusal. OXAHOST personal information and access procedures may be obtained by contacting the Designated Person.

OXAHOST will not charge a CLIENT for verifying or correcting their personal information.

The user of the OXAHOST websites may access information held by OXAHOST about him and that he has collected during his visits to the OXAHOST website and to his account information. Users can request corrections in case of inaccuracy in their details. Users may request this access and corrections, if any, by sending an email to the Designated Person.


Evolving practices

This policy came into effect on 1 March 2018. OXAHOST will periodically updating and revising its practices regarding the protection of privacy and the content of this policy. In the event of any modification to the present, a notice will be posted on the site of OXAHOST: www.OXAHOST.com and diffused in the publications of OXAHOST concerned. Changes to this policy will apply to information collected from the date of circulation on the OXAHOST website, as well as information already held by OXAHOST.


Support center
Take the advice of our experts for all your needs